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Frequently asked questions and support.
A credit report is a summary of your credit history, including your credit score, active accounts, payment history, and any defaults or judgments. We fetch this from the Credit Bureau using your SA ID number.
Your credit report is refreshed every 3 months automatically. You can always view your latest report on My Credit.
Your enquiry is sent to our call centre team who will contact you within 1–2 business days to discuss the product and help you finalise. You can track your submissions on My Enquiries.
Yes. We take data protection seriously. Your information is encrypted and handled in compliance with South Africa's POPI Act. We never share your data without your consent.
Yes. Go to Account Settings → Contact to update your email, mobile number, or default contact method.
Product eligibility is based on your credit profile. If you don't qualify for a product, it won't appear in your matches. Your credit profile may improve over time, so check back regularly.